Returns & Exchanges
At Osmo, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns and exchanges. Items must be in their original condition and packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Package Your Items
Securely pack the items in their original packaging and attach the shipping label to the outside of the box.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing